BROWSER / EXOTEL / NOVA SONIC
One line.
Two minds.
Speak to the customer from this browser, hand the same call to Nova Sonic, and take it back without redialling.
Nova rehearsal works before Exotel activation. It uses the same Nova Sonic pipeline as a future live phone call.
AI → HUMAN ESCALATION
Handoff watch
No escalation requested. Nova will invoke the handoff tool when the customer asks for a person.
- Queue
- general-support
- Selected agent
- None reserved
- Reason
- Waiting for intent
The test follows the same server workflow as Nova’s tool call. Without a live Exotel Flow, this browser becomes the human fallback.
HUMAN SUPPORT NETWORK
Agent directory
These are the people Nova can transfer a customer to. Phone numbers are stored in the configured agent CSV.
Loading human agents…
CONVERSATION FEED
Live transcript
Nova’s transcript will appear here when the voice agent is connected.
EXOTEL READINESS
Checking browser and Nova call routes
- Browser Calling app and user configured
- AgentStream enabled for Nova-to-PSTN
- Public WSS endpoint configured
- Exotel caller ID configured
- Human handoff Flow configured
- Agent sheet loaded